VETHELM

Legal

Terms of Service

Last updated: August 4, 2026
Version: 2026-08-04

These Terms of Service (“Terms”) are a legally binding agreement between you and VetHelm LLC, a Florida limited liability company with its principal place of business at 430 SW California Ave, Stuart, Florida 34994 (“VetHelm,” “Company,” “we,” “us,” or “our”). They govern your access to and use of the VetHelm websites, web application at app.vethelm.com, related APIs, booking and payment pages, and any other services we provide (collectively, the “Service”).

1. Acceptance of these Terms

By signing in to the Service, creating or accepting an account invite, booking an appointment, uploading files, making a payment, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization (for example, a veterinary hospital, mobile imaging company, or specialist practice), you represent that you have authority to bind that organization, and “you” includes both you individually and that organization.

2. Who these Terms apply to

  • Organizations and their users — hospitals, imaging providers, specialists, sonographers, and staff who access the authenticated application.
  • Pet owners and clinic guests — people who use public booking, intake, upload, cancellation, or payment pages.
  • Visitors — anyone browsing vethelm.com or related marketing pages.

3. The Service

VetHelm is a multi-tenant software platform that helps veterinary hospitals, mobile imaging teams, and specialists coordinate scheduling, imaging workflows (including DICOM), specialist review, reporting, invoicing, and related payments. Features may change over time. We may modify, suspend, or discontinue any part of the Service with or without notice, subject to any written commercial agreement you have with us.

Access for organization users is generally invite-only and managed by the organization or by VetHelm platform administrators. You are responsible for keeping login credentials confidential and for activity that occurs under your account.

4. Not veterinary or medical advice

The Service is a workflow and coordination tool. It does not practice veterinary medicine, does not provide veterinary, medical, or diagnostic advice, and is not a substitute for the professional judgment of a licensed veterinarian or other qualified practitioner. Licensed professionals who use the Service remain solely responsible for clinical decisions, patient care, and compliance with applicable professional and regulatory obligations.

5. Artificial intelligence features

The Service may include optional AI-assisted features (for example, an in-app assistant or automated extraction of measurements from imaging-related content). Such outputs are informational only. They may be incomplete, inaccurate, or outdated. You must independently verify any AI output before relying on it for clinical, billing, or business decisions. VetHelm does not warrant the accuracy of AI outputs and disclaims liability arising from reliance on them, to the fullest extent permitted by law.

6. Accounts, acceptable use, and customer content

6.1 Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of veterinary, privacy, or other applicable law.
  • Upload content you do not have the right to use, or content that infringes others' rights.
  • Attempt to gain unauthorized access to systems, accounts, or data.
  • Interfere with or disrupt the Service, including through malware, overload, or abuse of APIs.
  • Share accounts in a way that circumvents role-based access or invite controls.

6.2 Your content and data

As between you and VetHelm, organizations retain ownership of the business and clinical data they submit to the Service (“Customer Data”), subject to rights of third parties (for example, pet owners or referring clinics) under applicable law. You grant VetHelm a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely as needed to provide, secure, support, and improve the Service (including backups, troubleshooting, and fraud prevention).

Unless we expressly state otherwise in writing for a specific feature, we do not use Customer Data to train publicly shared foundation models for the benefit of unrelated third parties. We may use de-identified or aggregated information that does not reasonably identify you or an individual patient for analytics and Service improvement.

7. Intellectual property and competitor protections

The Service, including software, UI, workflows, documentation, branding, and underlying technology, is owned by VetHelm or its licensors and is protected by intellectual property laws. No rights are granted except as expressly stated in these Terms.

Without our prior written consent, you may not:

  • Copy, modify, distribute, sell, lease, or sublicense the Service or any non-public portion of it.
  • Reverse engineer, decompile, or attempt to derive source code, except to the limited extent such restriction is prohibited by law.
  • Scrape, crawl, harvest, or use automated means to extract data, content, or non-public product details from the Service.
  • Use access to the Service to build, train, benchmark, or improve a competing product or service, or to disclose non-public features, pricing, workflows, or documentation to a competitor.
  • Remove proprietary notices or obscure VetHelm branding where it appears in the Service.

Feedback you provide about the Service may be used by VetHelm without obligation to you.

8. Fees, payments, and Stripe

Certain features involve fees payable to VetHelm, to an organization on the platform, or to both (including platform take-rates where applicable). Fee amounts, invoicing cadence, and commercial terms may be set in an order form, invoice, in-product pricing, or other written agreement. You authorize us and our payment processor to charge the payment methods you provide.

Payment processing is provided by Stripe(including Stripe Connect for connected payouts where enabled). Card numbers and similar payment credentials are handled by Stripe; they are not stored on VetHelm servers. Stripe's terms and privacy notices also apply to payment processing.

We may suspend access for non-payment or suspected fraud, after reasonable notice where practicable. Taxes are your responsibility except where we are legally required to collect them.

9. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use it only as needed to perform under these Terms and will protect it with reasonable care. Confidential Information does not include information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party without duty of confidentiality. Disclosure required by law is permitted with prior notice where legally allowed.

10. Third-party services

The Service relies on third-party providers (for example, hosting, database/auth/storage, email, SMS, payments, and AI model vendors). Their availability and terms may affect the Service. We are not responsible for third-party services we do not control, except as required by law or a separate written agreement with you.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT DATA WILL NEVER BE LOST.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETHELM AND ITS MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETHELM’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO VETHELM FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT PAID ANY FEES TO VETHELM IN THAT PERIOD.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

13. Indemnification

You will defend, indemnify, and hold harmless VetHelm and its members, managers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your misuse of the Service; (b) Customer Data or other content you submit; (c) your violation of these Terms or applicable law; or (d) disputes between your organization and third parties (including pet owners, referring clinics, or specialists) that do not arise from VetHelm's willful misconduct.

14. Term, suspension, and termination

These Terms apply from your first use of the Service until terminated. You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk for us or others, or fail to pay amounts due. Upon termination, your right to use the Service ends. Provisions that by their nature should survive (including ownership, IP restrictions, confidentiality, disclaimers, limitations of liability, indemnities, injunctive relief, and governing law) will survive.

Upon written request within thirty (30) days after termination or expiration of your organization's paid access (or longer if required by a signed commercial agreement), we will make Customer Data reasonably available for export in a commonly used format, subject to technical feasibility, legal holds, and outstanding fees. After that period, we may delete or anonymize Customer Data remaining in active systems, except for copies retained in backups or as required by law, which will remain protected under these Terms until deleted in the ordinary course.

15. Beta and pre-release features

We may offer alpha, beta, preview, or evaluation features (“Beta Features”) that are not generally available. Beta Features are provided solely for evaluation, may be incomplete or change without notice, and may be discontinued at any time. Unless a separate written agreement says otherwise, Beta Features are provided “as is,” without support or uptime commitments, and are excluded from any service-level or warranty commitments that may apply to the generally available Service. Your feedback on Beta Features is Feedback under Section 7.

16. Force majeure

Neither party will be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) if that failure or delay results from circumstances beyond the party's reasonable control, including acts of God, natural disaster, war, terrorism, riot, embargo, acts of civil or military authorities, fire, flood, epidemic, pandemic, strike or other labor dispute (excluding involving the affected party's own employees), shortage of transportation, failure of utilities or telecommunications, or failure of third-party hosting or network providers. The affected party will use reasonable efforts to mitigate the effects and resume performance.

17. Export controls and sanctions

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and that you are not a person or entity identified on any U.S. government restricted-party list (including the Specially Designated Nationals and Blocked Persons List). You will not use, export, re-export, or transfer the Service in violation of U.S. export control or sanctions laws, or for any prohibited end use.

18. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and update the “Last updated” date and version identifier. For material changes, we may also provide additional notice (for example, by email or an in-app message). Continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree, stop using the Service.

19. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Exclusive venue for disputes arising out of or relating to these Terms or the Service lies in the state or federal courts located in Martin County, Florida, and you consent to personal jurisdiction there, except where applicable law requires otherwise.

Notwithstanding the foregoing, you acknowledge that a breach of Sections 7 (intellectual property), 9 (confidentiality), or related misuse of the Service may cause irreparable harm for which monetary damages would be an inadequate remedy. Accordingly, VetHelm is entitled to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop such breach, without the necessity of posting a bond or proving actual damages, in addition to any other remedies available at law or in equity.

20. Miscellaneous

  • Entire agreement. These Terms, the Privacy Policy, and any written order form or master agreement signed by VetHelm and you constitute the entire agreement regarding the Service and supersede conflicting prior or contemporaneous understandings on the same subject. If a signed commercial agreement conflicts with these Terms, the signed agreement controls for that customer relationship.
  • Severability. If any provision of these Terms is held unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed. The remaining provisions will continue in full force and effect.
  • No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later. Any waiver must be in writing and signed by the waiving party to be effective.
  • Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets or equity. Any attempted assignment in violation of this section is void. These Terms bind and benefit the parties and their permitted successors and assigns.
  • Relationship of the parties. The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship. Neither party has authority to bind the other or to incur obligations on the other's behalf.
  • No third-party beneficiaries. Except for VetHelm's indemnified parties under Section 13, these Terms do not confer any rights on any third party.
  • Notices. We may notify you via the Service, email on file, or by posting on vethelm.com. Notices to VetHelm must be sent to VetHelm LLC, 430 SW California Ave, Stuart, FL 34994, or to support@vethelm.com (or such other address as we designate), and are deemed given when received. Notices we send by email are deemed given when sent to the address associated with your account.
  • Interpretation.Headings are for convenience only and do not affect interpretation. The words “including” and similar terms mean “including without limitation.” These Terms will not be construed against the drafting party.

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